Legal
Last updated: September 14, 2026. By engaging with Helicon, you agree to these terms. Questions: hello@heliconops.com.
01
By engaging with our services, you agree to the following Terms of Service (“Terms”). Read them before any project or retainer starts.
Helicon provides ecommerce retention services, including but not limited to:
Additional work (for example new channel stacks, CRM migrations, or paid media) needs a separate written proposal.
Work begins once both parties agree on scope, timeline, and pricing in writing (proposal, quote, or contract). Deliverables, deadlines, and revision rounds are outlined before start.
Clients agree to:
Helicon is not responsible for performance issues caused by missing information, inaccurate data, delayed feedback, or third-party platform outages.
Each engagement includes the revision rounds stated in the proposal. Extra revisions, change requests, or scope expansion are billed at the rate in that proposal.
Upon full payment, original creative assets produced for you (templates, flows, graphics, and copy) become your property. Helicon may showcase non-confidential work in its portfolio. Pre-existing tools, frameworks, and methods remain Helicon’s intellectual property.
Both parties keep business information, customer data, and proprietary materials shared during the engagement confidential.
You are responsible for ensuring lists, consent records, and messaging comply with applicable law. Helicon can guide best practice. We do not give legal advice and do not assume liability for breaches arising from client-provided data or instructions.
Either party may end a project or retainer with 14 days’ written notice. You remain responsible for payment of completed work and active campaign costs through the termination date.
Helicon is not liable for:
Total liability is limited to the amount paid for the specific project or service period in question.
By working with Helicon, you acknowledge that you have read, understood, and agreed to these Terms.
02
This policy explains how Helicon (“we,” “our,” “us”) collects, uses, and protects personal information from the website, marketing, and client engagements.
You provide: name, email, company, contact details, project briefs, brand assets, and billing information processed through third-party payment tools.
Collected automatically: IP address, browser and device data, and analytics such as page views and referral sources.
Through client campaigns: we may process subscriber names, addresses, and engagement data under your instruction and applicable privacy law.
We do not sell or rent personal data to third parties.
Depending on location, we rely on consent, performance of a contract, legitimate interest in running the business, and legal obligations.
We share personal information only with trusted providers who help us operate (messaging platforms, analytics, scheduling, payment processors) and with authorities when required by law. Providers are bound by confidentiality and data-protection terms.
Depending on location, you may access, correct, or delete personal data; withdraw consent; object to or restrict processing; or request portability. Contact hello@heliconops.com.
We use administrative, technical, and organizational safeguards appropriate to the data we handle. No system is perfectly secure. If data is processed outside your country, we apply standards required by applicable law (including GDPR where relevant).
When running journeys for clients, Helicon acts as a processor under your instruction. You remain the controller and are responsible for list compliance. We do not use client subscriber data for Helicon’s own marketing.
We may update this policy. The current version is always posted here with a new “Last updated” date.